SOC Services FAQs

 The automation system integrates seamlessly with existing SIEM platforms (e.g., Splunk, IBM QRadar, ArcSight). It also connects with other security tools such as firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint protection solutions through APIs, allowing for comprehensive, automated threat detection and response. 

Our Email Security & Phishing Protection service is designed to safeguard your organization from phishing attacks, malicious attachments, and spam. By filtering out suspicious emails, we help prevent data breaches and minimize the risk of employees falling victim to phishing scams.

Our EDR service continuously monitors endpoints to detect, investigate, and respond to suspicious activities and potential threats. This service helps prevent malware, ransomware, and other cyber threats from compromising your systems by providing rapid detection and actionable insights for response.

SIEM combines security information management and security event management to provide real-time analysis of security alerts. This service helps in identifying, monitoring, and responding to security incidents by analyzing logs and alerts generated across the network.

A SIEM Automation System is an advanced tool that integrates with your Security Information and Event Management (SIEM) platform to streamline the detection, analysis, and response to security threats. It uses automation and orchestration to handle repetitive tasks, enrich alerts, and initiate incident response actions automatically.

The SIEM automation system works by monitoring security logs and alerts in real time. It uses predefined rules and machine learning models to identify potential threats. 

Once an anomaly is detected, the automation system can:

• Enrich the alert with additional data (e.g., threat intelligence, user details).
• Classify and prioritize the alert based on severity.
• Trigger predefined response actions such as blocking an IP address, disabling a user account, or notifying the security team.

Faster Response Times: Automated responses significantly reduce the time it takes to detect and mitigate threats.

Reduced Alert Fatigue: Automation helps filter out false positives and prioritize critical alerts, reducing the workload on security analysts.

Improved Accuracy: By automating repetitive tasks, human error is minimized, and consistent, data-driven decisions are made.

Scalability: Automation allows the SIEM system to handle an increasing volume of alerts and logs without requiring additional human resources.

Common tasks include:

• Threat Enrichment: Adding context to alerts using external threat intelligence feeds.
• Alert Triage: Classifying and prioritizing alerts based on severity and risk.
• Incident Response: Automatically executing predefined playbooks (e.g., isolating a compromised endpoint).
• Reporting and Compliance: Generating automated compliance reports and notifying stakeholders.
• User Behavior Analysis: Detecting abnormal user activities and triggering alerts for investigation.

The automation system is certainly designed to handle false positives. It uses machine learning models, historical data, and advanced correlation rules to differentiate between legitimate threats and false alerts. Additionally, it can automatically suppress known benign events based on past patterns. 

SIEM automation systems are designed with security in mind. They use encrypted communication channels, role-based access control (RBAC), and logging for all automated actions. Additionally, playbooks are thoroughly tested before deployment to ensure they operate as intended without causing disruptions.

Absolutely! The system allows you to create and customize rules and playbooks based on your organization's specific security policies and requirements. This flexibility ensures that the automation aligns with your unique threat landscape and response procedures.

The system can be configured to follow specific compliance requirements (e.g., GDPR, HIPAA). It ensures that automated actions are logged and that sensitive data is handled appropriately, with access controls and encryption in place. Automated reporting features also help meet audit and compliance needs.

SIEM automation focuses on enhancing the capabilities of the SIEM platform by automating alert processing, enrichment, and response actions.

SOAR (Security Orchestration, Automation, and Response) is a broader solution that includes incident management, workflow automation, and orchestration across multiple security tools, often including SIEM as part of its stack.

Trust-OS is actively working on a SOAR system that will be available soon and will include a unique set of tools and dynamic playbooks that can be deployed instantly with the SEIM automation system (or customized based on existing infrastructure). Stay tuned!

Threat Hunting is a proactive approach where our team actively searches for potential threats within your environment, even if no alert has been triggered. MDR, on the other hand, is a more comprehensive service that includes detection, monitoring, and response to identified threats. Together, these services offer a robust defense against cyber threats.

NTA allows us to monitor network traffic in real-time, identifying unusual patterns or potential threats. This service is crucial for detecting advanced persistent threats (APTs) and other sophisticated attacks that may bypass traditional security measures.

Log Enrichment & Transformation involves enhancing raw log data with additional context to improve the clarity of logs. This helps in transforming data into a more structured format, making it easier to identify relevant information during analysis and investigation.

Real-Time Log Analysis allows us to examine log data as it is generated, enabling the immediate detection of abnormal events or security breaches. This quick response capability helps in minimizing potential damage by addressing threats as soon as they occur.

Patch Management ensures that all software on your systems is up-to-date and secure against known vulnerabilities. Our team regularly applies patches and updates, reducing the risk of exploits. This service is critical for maintaining system stability and minimizing security risks associated with outdated software. 

Our Security Analytics Dashboard provides a centralized view of your security data, offering insights into ongoing threats, system health, and security performance. This tool aids in decision-making by visualizing data and highlighting key security metrics.

During onboarding, we start with a thorough assessment of your current security posture, identifying areas of risk and improvement. We then tailor our service setup, including installation of necessary software, configuration of monitoring tools, and integration with your existing systems. Our team ensures a smooth deployment with minimal disruption to your operations.

Our SLAs guarantee response times based on the severity of incidents, with rapid response for critical issues. Clients receive support through multiple channels (email, phone, or chat), and our team is available 24/7 for incident handling. The SLA also outlines escalation procedures to ensure prompt and effective resolution of high-priority incidents.